Delivery & collection

Next-day delivery when you order before 1pm, subject to postcode coverage, stock and delivery-service availability. Orders after 1pm, weekends and bank holidays may take longer. Local collection or delivery in Sunderland is available by arrangement.

Frequently asked questions

Buy gadgets through our online catalogue. Contact is needed for trade-ins, swaps and selling a device directly to us. Follow the arrangements supplied for any agreed collection or handover.

How does the pick-up process work?

For an agreed collection, follow the collection arrangements supplied with your order. For trade-ins or direct sales, contact us to arrange your gadget handover.

Where do I pick up my order?

Agreed collections take place in Sunderland. Use the location and time supplied in your collection arrangements; do not travel until these have been confirmed.

When will my order be ready for collection?

Collection timing is confirmed individually. Wait until your collection arrangements are confirmed before travelling.

What do I need to bring to collect my items?

Follow the instructions supplied for your agreed collection. For a trade-in, bring the gadget and accessories included in your agreed offer.

Can I test and inspect my gadget at pick-up?

Yes, you can test and verify all gadgets and make sure you are very much comfortable with them.

Can I pick up an item and complete a trade-in at the same time?

If you are interested in a trade, message us first with details of both devices. We will discuss whether the swap is possible and arrange collection details separately.

Can someone else collect my order for me?

If someone else needs to collect on your behalf, contact us first so we can discuss and agree the arrangement.

How long do you hold my order at the pick-up point?

Please contact us to discuss collection timing and any arrangements. We will confirm the details with you before you travel.

Ready to find your next gadget?

Browse quality-checked gadgets and purchase online. To trade in, swap or sell your own gadget directly to us, use WhatsApp 07438451951 or email info@madibatradefair.co.uk. Your statutory consumer rights are unaffected.